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Parent Behaviour Policy





Policy Relating to the Behaviour of Adults in Ashton Primary School



At Ashton Primary School the Governors and staff believe that all members of a school community should be entitled to work, study or visit in a friendly and welcoming environment where they are not met with any verbal or physical abuse.  It is an offence under section 547 of the Education Act 1997 for any person (including a parent) to cause a nuisance or disturbance on school premises.


It is the purpose of this policy to promote and support this entitlement and provide guidance to all stake holder as to how this might occur.

Underlying Principles

  • We value the relationship between parents, agencies, staff, governors and pupils as one which is mutually respectful and supportive.
  • Parents/carers are welcome to contact school or arrange to come into school to discuss any concerns.
  • All meetings will take place in an atmosphere of mutual respect and trust
  • All members of the school community will act reasonably and responsibly in dealing with issues of concern
  • Should any parent/carer have a concern about the behaviour of another child this should be dealt with through school, parents should not approach other children directly.
  • All parties will work together to resolve difficulties, even when they relate to matters of a personal nature
  • School should react to concerns or complaints in line with the school complaints procedures.
  • Parents should give staff reasonable time to deal with incidents, eg recognising that staff may not read or respond to emails or Dojo messages on the same day they are sent. If parents have a concern that they consider needs imminent attention they should ensure that a verbal message has been given.
  • Acts of an intimidating or threatening nature will not be tolerated
  • Offensive or abusive language will not be tolerated
  • Mobile phones should not be used in school by anyone other than staff at break times in designated areas.
  • Mobile phones, social media, emails or Dojo shouldn’t be used as a means of inappropriate or disrespectful communication.


The principles above underpin all communications between members of the school community and Ashton Primary School operates a zero tolerance approach to breaches of these principles.

All parents who come into school should enter with the permission of a member of staff and a member of staff should be with them at all times. If a visitor enters the premises and refuses to leave, this behaviour may give rise to a criminal offence.  Staff will request the person to leave the premises but should not place themselves in a position of risk.  If violence is threatened, if there is a breach of the peace, or a likelihood of this, the police will be informed by an emergency call.

Meetings with parents should be arranged; however we recognise that there are occasions when parents need to speak to a member of staff more urgently, or a member of staff may request to speak to a parent. Where parents or visitors do not conduct themselves in an appropriate manner during meetings or discussions the meeting will be terminated and the parent/visitor asked to leave the premises. 

Parents who approach the school office either in person by phone should do so in a respectful and calm manner. Parents should be aware of the language they use in school or through email or phone communication.

Where conduct has been such as to warrant it, the police will be informed.  The school will instigate proceedings (through the Legal Services Department) to ban persons acting in such a manner from the school premises. Parents have the right of appeal by writing to the Chair of Governors within ten days of a legal ban.

A record will be maintained in school of all incidents involving intimidating or threatening behaviour towards staff.

The school will notify parents of this policy on a regular basis and display the poster in prominent positions around the school.

This policy will be reviewed on an annual basis or when legislation makes this necessary.


Policy Created: March 2020

Policy Review Date: March 2021